Cookie Policy

1. What are cookies?

Cookies are small text files that a website places on your device to store information. We also use similar technologies such as local storage, pixels, and software development kits. In this policy, we refer to all of these as "cookies".

This Cookie Policy explains how MOOKH uses cookies across our website, apps, and related services (the "Services"), and works alongside our Privacy Policy.

2. Types of cookies we use

We group the cookies we use into the following categories:

• Essential cookies: required for the Services to work — for example, keeping you signed in, holding items in your cart during checkout, and securing your session. These cannot be switched off through our Services.
• Preference cookies: remember choices you make, such as your country, currency, and display theme, so we can give you a more personal experience.
• Analytics cookies: help us understand how the Services are used so we can measure and improve performance. This includes product analytics tools used to count visits and traffic sources.
• Marketing cookies: may be set to help us and our partners measure the effectiveness of campaigns and show you more relevant content.

3. Why we use cookies

We use cookies to:

• Keep you signed in and keep your account secure.
• Remember your preferences, including country, currency, and theme.
• Process ticket purchases and keep your cart and checkout working.
• Understand how the Services are used so we can improve them.
• Detect and prevent fraud, abuse, and other unauthorised activity.

4. Third-party cookies

Some cookies are set by trusted third parties that provide services on our behalf — for example, analytics providers and payment partners. These providers may use cookies to deliver and measure their services. We do not control how third parties use the information they collect through their own cookies.

5. Managing your cookies

Most browsers let you view, manage, delete, and block cookies for any website. You can usually find these controls in your browser settings under "privacy" or "cookies".

Please note that if you block or delete essential cookies, parts of the Services — such as signing in and checkout — may not work properly.

6. Changes to this policy

We may update this Cookie Policy from time to time to reflect changes in the cookies we use or for operational, legal, or regulatory reasons. We will revise the effective date at the top of this page whenever we make changes.

7. Contact us

If you have any questions about how we use cookies, contact us at [email protected] or by phone at +254 798 984828.