Privacy Policy

1. Introduction

This Privacy Policy explains how MOOKH ("we", "us", or "our") collects, uses, discloses, and protects your information when you use our website, platform, and related services (together, the "Services").

By creating an account, purchasing tickets, or otherwise using our Services, you agree to the practices described in this Privacy Policy.

2. Information we collect

We collect information in the following ways:

• Account information: name, email address, phone number, and password when you create an account.
• Transaction details: event selections, ticket purchases, payment method and related metadata.
• Usage data: pages visited, actions taken, device information, IP address, and general location derived from your IP.
• Communication data: messages and correspondence you send to us, including support requests and feedback.

3. How we use your information

We use the information we collect to:

• Provide, maintain, and improve the MOOKH platform.
• Process ticket purchases, payments, refunds, and other transactions.
• Personalise your experience, including recommended events and organisers.
• Communicate with you about your account, purchases, security alerts, and updates.
• Detect, prevent, and investigate fraud, abuse, or other unauthorised activity.
• Comply with legal obligations and enforce our Terms of Service.

4. Sharing your information

We do not sell your personal information. We may share your information with:

• Event organisers: to enable them to manage attendance, verify tickets, and communicate with attendees where appropriate.
• Payment providers: to process payments securely.
• Service providers: who support our operations, such as hosting, analytics, and communication tools, under appropriate confidentiality obligations.
• Authorities or third parties: where required by law or to protect our rights, users, or the public.

5. Cookies and similar technologies

We use cookies and similar technologies to remember your preferences, keep you signed in, and understand how you use our Services. You can adjust your browser settings to refuse cookies or alert you when cookies are being used, but some features of the Services may not function properly without them. For more detail, see our Cookie Policy.

6. Data retention

We retain your information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. Where possible, we anonymise data that is no longer directly associated with your account.

7. Your rights and choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your information, subject to legal and contractual obligations.
• Object to or restrict certain processing activities, including direct marketing.

To exercise these rights, contact us at [email protected].

8. Security

We use technical and organisational measures to protect your information, including encryption where appropriate, access controls, and regular monitoring. However, no system is completely secure, and we cannot guarantee absolute security of your data.

9. International transfers

Our Services may be accessed from, or rely on infrastructure in, multiple countries. Where information is transferred across borders, we take steps to ensure that appropriate safeguards are in place in accordance with applicable law.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will indicate the date of the latest update at the top of this page. Where changes are material, we may provide additional notice through the Services.

11. Contact us

If you have any questions about this Privacy Policy or how we handle your data, contact us at [email protected] or by phone at +254 798 984828.